Refund policy

At Luxurymolly, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are here to make the return or exchange process clear, fair, and easy.

Return & Exchange Eligibility

Return Period

You may request a return or exchange within 30 calendar days from the date you receive your item(s).

Item Condition

To be eligible for a return or exchange, items must be:

  • Unused and unworn

  • In the same condition as received

  • With original packaging, tags, and labels intact

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards

  • Sale items

  • Items marked as Final Sale

Transparent Fees

All applicable return or exchange fees will be clearly communicated before processing.
There are no hidden charges.

Refund Notice

Refunds apply to the product cost only and do not include original shipping fees.

If the return is due to:

  • A defective item

  • A damaged product

  • An error on our part

A full refund including shipping costs will be issued.

Return Process

1. Request a Return

Please contact us with the following information:

  • Your order number

  • The reason for the return

2. Receive Return Instructions

Our customer service team will provide:

  • A return address

  • A Return Merchandise Authorization (RMA) number

Please securely package the item in its original packaging and include the RMA number.

3. Refund Processing

Once your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.

Please allow additional time for your bank or payment provider to complete the transaction.

Exchanges

If you wish to exchange an item for a different size or color:

  • Please follow the return process above

  • Once the original item is received and approved, you may place a new order for the desired item

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

We will cover return shipping and arrange a full refund or replacement as quickly as possible.

Contact Information

Luxurymolly Customer Support

📍 Address:
9878 W Belleview Ave
Littleton, CO 80123
United States

Thank you for shopping with Luxurymolly.

We truly appreciate your trust and are committed to providing you with a smooth and enjoyable shopping experience 🤍